Patient Advocacy

We’re here to listen to your concerns and help you understand your rights as a patient or resident.

Our Patient Advocates provide support and a voice for San Diegans who are receiving (or have received) behavioral health services at any inpatient psychiatric unit, crisis house, licensed residential treatment facility, licensed board and care, skilled nursing facility, and substance use disorder treatment facility. In partnership with both patients and providers, we work to protect patients from abuse, neglect, and discrimination. Behavioral health clients have the same legal rights afforded to every American citizen.

“Your interdiction as a patient advocate for my fiancée probably saved her life. From the bottom of my heart, I want to express my sincere thanks and appreciation for what you have done for us.”

HOW WE ADVOCATE

We Listen
to your concerns and investigate complaints.

 

We Respond
to grievances about rights violations during treatment and services.

 

We Represent
patients at legal and clinical review hearings.

 

We Connect
individuals with legal resources and mental health services.

We Educate
individuals on their rights and help them develop self-advocacy skills.

 

We Speak Up
for County Jail inmates receiving mental health services on the Psychiatric Security Unit.

 

We Monitor
behavioral health facilities for compliance with patients’ and residents’ rights laws, regulations, and policies.

 

We Partner
to provide in-service training for individuals and facility staff.

PARTNERING WITH PROVIDERS

The Patient Advocacy team works to improve the behavioral health system by providing information, monitoring, training, and consulting to facilities throughout San Diego. Advocates are also certified to provide Continuing Education Units (CEUs) for social workers, marriage and family therapists, nurses, and Board and Care Administrators.

Want to know more about your rights as a behavioral health consumer and your responsibilities as a provider? Read our Frequently Asked Questions (FAQ) and discover our resources below.

RESOURCES FOR PATIENTS, RESIDENTS FAMILIES, AND BEHAVIORAL HEALTH PROFESSIONALS

Be a Voice

We depend on a compassionate and committed team of volunteers to serve the needs and protect the rights of more than 6,000 San Diegans annually.

Counseling &
Support Groups

At JFS, we are committed to creating a safe, confidential space for you and your family to tell your story. Learn more about our approach to working with you and your family.

Moving forward looks different to everyone.

We’re committed to providing individually tailored services to help individuals and families overcome diverse challenges and build momentum around their unique aspirations.