Our Impact

HOW WE MEASURE

Over a century of service, we’ve seen how uplifting people and their families helps strengthen the whole community. Our Community Impacts team provides an infrastructure and support system for measuring these results.

Working closely with staff across our programs and services, our data specialists determine accurate methods for tracking client progress over time, train teams on ETOi data collection software and reporting, and provide agency leadership with reliable data to promote informed decision-making.

Their work ensures our efforts link to measurable goals and outcomes—and allows us to assess where we can partner to deepen our impact.

WHAT WE MEASURE

CLIENT OUTCOMES
We track our clients’ progress along social determinants of health, including income, housing, employment, mental health, safety, transportation, and family/social relationships.

SERVICE OUTCOMES
We gather information about the numbers of clients we serve, the resources and services they utilize, and the progress they are making toward their goals.

ONGOING NEEDS
We conduct regular learning journeys, surveys, and focus groups to listen to the needs of our clients—taking note of common challenges, requests for help, and suggestions for improvement.

COMMITMENT TO INNOVATION

At JFS, we are constantly looking at what we are doing and what we could be doing better in terms of client experience and impact. Often, this involves working with other organizations to coordinate services and share best practices and outcomes. This commitment to exchanging data allows us to know what services people are accessing and where, while also revealing opportunities to address ongoing and unmet needs.