Measuring Our Impact

Measuring Our Impact

Over a century of service, we’ve seen how uplifting people and their families helps strengthen the whole community.

Working closely with staff across our programs and services, our Community Impacts team determines accurate methods for tracking individual’s and family’s progress over time, insure data collection and reporting, and provide agency leadership with reliable data to promote informed decision-making.

Our commitment to measuring our impact ensures our efforts link to goals and outcomes—and allows us to assess where we can partner to deepen our impact.

WHAT WE MEASURE

INDIVIDUAL OUTCOMES
We track the progress of the people we serve along social determinants of health, including income, housing, employment, mental health, safety, transportation, and family/social relationships.

SERVICE OUTCOMES
We gather information about the numbers of people we serve, the resources and services they utilize, and the progress they are making toward their goals.

ONGOING NEEDS
We conduct regular learning journeys, surveys, and focus groups to listen to the needs of people in the community and the people we serve—taking note of common challenges, requests for help, and suggestions for improvement.

COMMITMENT TO INNOVATION

At JFS, we are constantly analyzing our programs and processes to improve our experience and impact. Often, this involves working with other organizations to coordinate services and share best practices and outcomes. This commitment to exchanging data allows us to know what services people are accessing and where, while also revealing opportunities to address ongoing and unmet needs.

Learn About Our History